Customer Help

Support & Help — RigourLedger: Tax Records

Contact Our Team

If you have questions, feedback, or need assistance using RigourLedger, please contact our support desk via email. We aim to respond to all enquiries within two business days.

Support Email: rigour.consulting@gmail.com

Security Reports: rigour.consulting@gmail.com

Frequently Asked Questions & Operational Guides

1. How do I record an expense and attach a receipt?

From the home screen or Records tab, tap the + button. You can manually enter merchant details, amount, date, and work/business percentage, or tap Take Photo / Choose File to capture a receipt. RigourLedger scans the receipt locally on your device to prefill the expense fields automatically.

2. How does on-device receipt scanning work?

RigourLedger uses on-device machine learning (native Apple Vision framework on iOS; Google ML Kit on Android) to recognise text directly on your smartphone without transmitting images or financial records to external OCR servers. The Free Tier includes 10 free OCR scans per calendar month, while RigourLedger Pro offers unlimited scanning.

3. How do I reconcile bank statements?

In the Import tab (available with RigourLedger Pro), select a supported CSV statement exported from your bank. RigourLedger matches debit transactions with your existing expense records and receipts on-device, helping you match imported transactions with recorded expenses and receipts for review and record organisation.

4. How do I export records for my tax accountant?

In the Tax Pack tab, select the financial year and choose your export format:

  • Standard CSV: Available to all users for free, producing a comprehensive spreadsheet ledger.
  • Accountant Pack (Pro): Creates an encapsulated ZIP archive containing your CSV ledger, attached receipt images, a PDF summary report, and a cryptographic integrity verification manifest.

5. How do I back up and restore my data?

In Settings > Data Management, you can create an encrypted backup (.rlbackup) protected by your own passphrase. To restore, tap Restore from Backup and provide your passphrase. Restoring backups is sovereign and always free.

Important Passphrase Notice: Because backups are encrypted with AES-256-GCM using your personal passphrase, Rigour Consulting cannot recover or reset lost passphrases. Keep your backup passphrase in a secure password manager.

6. How do I manage or cancel my RigourLedger Pro subscription?

Subscriptions are managed directly by your device platform store:

  • Android: Open the Google Play Store app > tap your profile icon > Payments & subscriptions > Subscriptions > select RigourLedger > tap Cancel subscription.
  • iOS: Open device Settings > tap your name / Apple ID > Subscriptions > select RigourLedger > tap Cancel Subscription.

If your subscription ends, you retain full, permanent access to your historical records, manual logging, CSV exports, and backup restore capabilities.

7. How do I erase my local data?

To permanently erase all local records, database files, settings, and receipt photos from your phone, go to Settings > Data Management > Reset / Delete Local Data. See our dedicated Data Deletion Guide for complete details.

Authoritative Resources